Don't Ignore Bad Reviews About Your Hair

Never ever ever ignore bad reviews.

About every 5-6 months I take the time to call every salon and client that I have sold hair to, to see how they are doing.

I never hear complaints from salons but I will get that 1 client ever so often that is like " Its Tangled!! and I look like a mess right now "

I talk with them and recommend products that they should be using and if they are are in town and I know them personally I will drive to their house with some shampoo and conditioner and fix the problem on the spot.

Some clients don’t really understand how to take care of their hair but I don’t throw that in their face. I help them then follow up a couple days later and they are happy as ever.

I had 1 lady blow my phone up one time saying the "Hair Sheds, Its Crap, I want my money back!!

I said OK, let me see what the the problem is and if I cant fix it I will refund or replace your bundles. I get to her house, come to find out it wasn't even my hair in her head.

Who ever was doing her hair at the Salon had switched out the bundles!!!!

Themoralofthestoryis,isthatifyouknowyouhaveaqualityproductyoushouldhavenoproblemhearingeveryone'scomplaintsbecausemostofthetimeitwillbesomethingveryverysimpleandeasilyfixed